国开（北京开放大学）24秋《管理英语2》形考作业7【国开作业】单元自测7（10分）
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一、选择填空：阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。

1.—Hello, is that service center The elevator of our apartment doesn’t work.

—
A.Oh, Idon’t know what’s wrong with it.
B.Sorry, I’ll have it checked out at once.
C.Ok, Isee.

2.—Customer: We have ordered for almost one hour. Why is it so hard to get our dishes ready in your restaurant

—Waiter:
A.I’m really sorry about that.
B.I don’t think it’s hard.
C.You’ll get it next time.

3.—Why do you look unhappy. What’s the matter

—.
A.I’m satisfied with the good performance of the radio I’ve just bought.
B.I’m glad to have bought this radio at such a price.
C.I’m rather disappointed with the poor quality of the radio I’ve just bought.

4.Our workers have been checking the heating system since you called us. Iyou it will perform well soon.
A.argue
B.affect
C.assure

5.They since last night. They are about to finish the work.
A.are cleaning the system
B.have been cleaning the system
C.had cleaned the system

6.二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

Imagine this situation: you have bought a faulty item from a shop and you take 1 back to complain. You go directly to the shop assistant and tell them your problem. They say they cannot help you, 2 makes you angrier, to the point perhaps where you start insulting the poor shop assistant. RESULT: This will do you no 3 , like getting any compensation, or even a refund. If you go directly to the first person you see within the organization you are complaining about, you may be wasting your time 4 they may be powerless to take any action or provide you 5 a solution. So the important lesson to be learnt is to ma国开泽学网微信：zexue66ke sure firstly that you are speaking to the relevant person, the one who has the authority to make decisions.
(1).__1__
A.them
B.it
C.him
(2).__2__
A.which
B.it
C.that
(3).__3__
A.comments
B.interests
C.favours
(4).__4__
A.as
B.if
C.when
(5).__5__
A.to
B.with
C.for

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